Privacy Policy

Who controls your data

Upscale Entertainment Ltd is the data controller for the personal data you share with GoldWin. By visiting our website or opening an account, you agree to this policy.

What we collect

To identify you as a player, sign-up asks for your full name, birth date, where you live with your postcode, and your email. For verification we may also ask for an ID document, proof of address, proof of payment and proof of the source of your funds. When you use payment services we collect the financial details needed to process them, with card data stored in encrypted form.

How we use it

We use your data to run your account, verify your identity, provide customer support, send service and security messages, prevent fraud and money laundering, and meet our legal duties. Marketing messages are sent only if you have agreed to receive them.

Who we share it with

We share data with service providers that help us verify identity, prevent fraud, process payments and support players. Payment providers such as MoneyMatrix Ltd receive the details needed to process your transactions and handle them under their own privacy policies.

Your rights

You can ask to access, correct, move or delete your data, and you can object to or restrict some processing. Send your request to our Data Protection Officer by email at [email protected]. We may ask you to confirm your identity before we act on it.

How long we keep it

We keep personal data for as long as we need it to run our contract with you and to meet the rules on gambling, anti-money laundering, tax, payments and complaint handling.